Certified Administrative Professional (CAP)
The Certified Administrative Professional (CAP) by IFPM Global is an industry-recognised certification designed to elevate administrative professionals in today’s modern workplace. It goes beyond basic clerical skills by equipping participants with structured, measurable, and globally relevant competencies in coordination, communication, digital efficiency, and stakeholder support. Ideal for Admin Executives, Office Administrators, Personal Assistants, Receptionists, Operations and Customer Support staff, as well as fresh graduates and career switchers, CAP builds confidence, credibility, and career progression opportunities.
Through CAP, participants develop practical workplace-ready skills including workflow management, document preparation, meeting coordination, professional communication, and office process improvement. The programme strengthens time management, task prioritisation, reporting standards, and ethical workplace conduct, enabling participants to contribute more effectively to organisational performance. Graduates gain stronger employability, improved promotion prospects, and enhanced professional standing within their organisations.
Modules
- Introduction to Administrative Professionalism
- Office Management and Operations
- Communication Skills for Administrative Professionals
- Time Management and Organizational Skills
- Project Management for Administrative Professionals
Leadership and Decision-Making
- Professional Development and Career Growth
- Advanced Administrative Practices
Duration
8 weeks, with online classes conducted every Saturday, from 10:30 am to 1 pm.
How to become a CAP?
- Complete the CAP Certification Program.
- Pass the CAP Examination (25-50 MCQs)*
- Satisfy the minimum 2-year work experience requirement.
- Agree to follow the IFPM Global Professional Code of Ethics.